The Hospital Warehouse – Kenya
At The Hospital Warehouse, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us.
1. Information We Collect
When you interact with our website or make a purchase, we may collect:
-
Personal details: name, phone number, email address, billing/shipping address.
-
Payment details: processed securely through our payment partners (we do not store your card details).
-
Order history: products purchased, delivery preferences.
-
Website usage data: through cookies (to improve site performance and user experience).
2. How We Use Your Information
We use your information to:
-
Process and deliver your orders.
-
Provide customer support.
-
Send order updates, delivery notifications, and occasional promotional offers (with your consent).
-
Improve our website and services.
3. Sharing Your Information
We respect your privacy and do not sell or rent your data. However, we may share your information with:
-
Delivery partners (to deliver your order).
-
Payment providers (to process transactions securely).
-
Service providers such as Shopify (our website platform).
All third parties are required to handle your data securely.
4. Data Protection & Security
-
We comply with the Kenya Data Protection Act, 2019.
-
We use secure payment gateways and SSL encryption to protect your information.
-
Access to customer data is restricted to authorized staff only.
5. Your Rights
As a customer in Kenya, you have the right to:
-
Access the personal data we hold about you.
-
Request correction of any inaccurate information.
-
Request deletion of your data (except where retention is required by law).
-
Opt out of marketing communications at any time.
To exercise these rights, contact us at: [+254 722 616 691 / +254 721 709 709
Email: lucia@thehospitalwarehouse.com | thehospitalwarehouse@gmail.com].
6. Cookies
Our website uses cookies to:
-
Remember your preferences.
-
Improve browsing experience.
-
Analyze traffic and site performance.
You can manage or disable cookies in your browser settings.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
The Hospital Warehouse
Email: lucia@thehospitalwarehouse.com | thehospitalwarehouse@gmail.com]
Phone: [+254 722 616 691 / +254 721 709 709]
Location: [P.O Box 00200, Nairobi, Kenya]