Welcome to The Hospital Warehouse. By using our website and purchasing products from us, you agree to the following terms and conditions.
1. General Use
-
The Hospital Warehouse is a Kenya-based online store providing healthcare products.
-
By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent.
2. Orders & Payments
-
All prices are listed in Kenyan Shillings (KES) and include applicable taxes.
-
Orders are processed once payment is received through our accepted payment methods (M-Pesa, cash, cards, etc.).
-
We reserve the right to cancel or refuse an order in cases of suspected fraud or incorrect pricing.
3. Shipping & Delivery
-
Deliveries are done within Kenya only.
-
Standard delivery timelines apply as outlined in our Shipping Policy.
-
Customers are responsible for providing accurate delivery information. We are not liable for delays caused by incorrect details or third-party couriers.
4. Returns & Refunds
-
Returns and refunds are subject to our Return & Refund Policy.
-
Items must be in original condition, unused, and sealed (where applicable).
5. Product Use & Disclaimer
-
Our products are intended for general healthcare support and not as a substitute for professional medical advice.
-
Always consult a healthcare professional before using medical products.
-
We are not liable for any misuse of products purchased from us.
6. Limitation of Liability
-
To the maximum extent permitted by Kenyan law, The Hospital Warehouse is not responsible for indirect losses, including loss of income, goodwill, or data.
7. Governing Law
-
These Terms & Conditions are governed by the laws of Kenya.